Returns Policy

We hope you are happy with your purchase.

Should you wish to return an item bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition.

Returns or exchanges must be made within 28 Days.

If we find a product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item. To ensure the item is resalable please return complete, in a clean unworn condition, in its original packaging and with all labels still attached.

To enable us to handle your return as quickly as possible, please follow the instructions below:

Returning a Product

Return the item/s along with the delivery note giving the reason for the return. If you do not have the original delivery note, please print off the order confirmation email or send us a note including your order number with the reason for return. Please include your email address.

Wrap the item/s securely and address it to the following:

Recognition Express West

BSS House Unit 35D Cheney Manor Industrial Estate Swindon SN2 2PJ

When you are at the Post Office, we recommend the following procedure:

For returning goods use Post Special Delivery and obtain a validated proof of posting certificate from your Post Office. Keep the receipt in a safe place as we do not compensate for returned parcels lost or damaged in transit. If items are lost or damaged in transit, as the sender it is your responsibility to claim compensation from the carrier – this is why we strongly recommend you use an insured delivery service.

We will notify you by email when we have processed your return and refunded your money. This may take up to 28 days from receipt of the returned item.

Cancellations

If you haven’t submitted an order, you may clear the items from your shopping basket at any time by changing the quantity to zero or by clicking on the delete item link.

If you have submitted an order and received your confirmation email, you can still cancel your order provided it has not entered the dispatch process. Please reply to the confirmation email as soon as possible and mark it “URGENT CANCELLATION” in the subject line. Please ensure you list your name, invoice address, postcode and order number in the email.

If you wish to cancel your order after 28 days of the order being placed, you will need to wait until you receive the product and then follow our Returns procedure above.

Complaints

If anything is not right with your product, please call us on 01793 535900 between 9.00 to 5.00 Monday to Thursday, 9.00 to 4.00 Fridays, closed weekends or email sales@re-west.co.uk. We will aim to resolve the matter to your complete satisfaction.

For full information and legal details please see the Terms and Conditions page.